Horrible Service

In the month of April mtn disconnected my services I then called in on the 22th Of April wanting to know what is happing on my account the agent then advice me that my account was in arrears I then asked what amount would I need to pay in order to bring my account back up to date agent advice R497.80 I made an arrangement for the amount of R497.80 to be debited on the 23th the money was deducted as per arrangement however on the 24th of April I received a sms stating there was a system error and the amount of R497.80 will be deducted on that day they then debited me again which was the 24th of April I then called into the call centre to query the double debit they could not help me as they only saw one payment on there system agent advice me that I needed to get a bank statement and fax it through the next day . I then went to the bank got the bank statement went to the nearest mtn branch in Promenade Mall In Mitchelles Plain the service consultant advice me that if she sends through the statement it will take long for me to get my money back and the bank wont charge me any reversal fees as they she was just lazy to assist me.<br> <br> Extremely angry and frustrated customer!!!