Horrible Service

I was contacted to renewed my contract on the 9 May 2023 and to date I havent received the new router. i have been calling with no success and have been referred to their outsource company called empowered outsource and not once have i been able to get a hold of them. i have been transferred with no success. i really dont know what to do anymore as this has gone far too long and i believe MTN must take ownership for this mess and fix as I wasnt aware at the time of call i was speaking to another company. the number concern is ***. they can call me on ***