1 reviews | Active since Jan 2017
Horrible service
<p>I'm so disappointed with the service recieved from MTN. I'm being sent from pillar to post when requesting assistance. My account was handed over to the Legal department as I had a outstanding amount to pay. I went to pay the amount at Maponya Mall MTN and an email was sent to legal that funds were paid for my SIM card to be activated Again. That happend in December on the 28th 2016. To date my SIM card is not active, yet I paid the full outstanding amount, I've been told to call 083 ********** but this number is always busy. When calling the customer service I'm being referred to other departments which are not assisting me at all. First Ref No: ********** 97 the last one ********** 24, I also spoke to an agent, female who promised to send me an SMS with the legal email adress, but that service was not fulfilled. I am very irritated and Highly disappoint with the service I am recieving from MTN</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***