1 reviews | Active since Dec 2016
Horrible service
<p>I took a tv deal contract with mtn on the 4th of November 2016 and they told me that the Samsung tv will be delivered within 5 working days. I went back to the store after 3weeks to let them know the TV was never delivered and I'm paying for it. The manager told me straight out that it is not their problem I should talk to Samsung the sad part is that every month the money I pay is to Mtn. Today is the 22 December 2016 I haven't got my TV been trying to get hold of the Regional Manager but still no joy. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,