Horrible Service

I am quite disappointed with the service I have received from MTN. One of my contracts came to its duration in June this year and subsequently I was contacted by a very nice ******** from their Retentions department. The original contract was for a device and since the device was now fully paid I didn't want to continue with the contract. I kindly explained this to this ******** that I had no use for the contract as I have other devices and really the only contract option I would've been willing to consider would've been a data deal. I advised the lady that Vodacom is currently laying the infrastructure for fiber in my area and I would want a month to month contract so that when that is done I would be able to just simply cancel the contract and take on the fiber deal. Last week I call their useless cancellations department to cancel the contract to my surprise the contract is now a 24months deal and I now need to pay a cancellation fee. It's so amazing how polite and friendly how MTN's staff is when it comes to taking up new contracts or upgrades and how horrible their service turn when you now want to cancel the contract. I've had to spend almost three hours just to speak to one of the so called "day brighters". Someone has previously **********ly upgraded my contract with such ease without me providing answers to the security questions but god forbid you want to cancel your contract now you have to jump through hoops and deal with *********** sales people who will send you from pillar to post. One of the worst network service providers there is improve your service or you will continuously lose customers.