Horrible service

<p>Good day,</p> <p> </p> <p><br />I am very unhappy with the level of service I have received from MTN the past few weeks. I am a new customer, which makes the matter that much worse. 3 weeks ago I signed up for a contract with a Samsung A5 phone. When I started using the phone, I realized that the camera is not functioning correctly, after which I immediately went back to MTN, where I spoke to the same woman that helped me with my contract. They tried resetting the phone and tested a few things, but to no avail. They then told me that the phone would have to be sent away for inspection, even though before I signed up they told me that if there was a factory fault within the first three months I would immediately get a new phone. I accepted the fact that it had to be inspected first and asked her to please send it away. That was about 3 weeks ago. Since then, it took them 2 weeks to let me know that they will give me a new phone, which is good news, but there is no stock in the shop. I am now still waiting for my new phone to be delivered after all of this time and I have had no use of a product that I have already started paying for. This is unacceptable. I do understand that there are factory faults with all products, but why do I, as a new client, have to wait for my new one this long, and every time I go into the shop I am told that it will be here soon. Please have someone contact me so that we may resolve this matter because I feel it is theft making me pay for something I have had no use of.</p> <p> </p> <p><br />Thank you.</p>