Horrible service

Yesterday, My son went to MTN South Africa , as istore was full and stated they can only help in 5hrs. (IN CANAL WALK), we were assisted by Dannielle November, her whole demeanour was off putting, she then told me my face does not match on my ID and Drivers license, after numerous attempts told me to come back (told me they do have stock), I informed her If it does not work I have to wait for Istore, she again said come back to her, but if it blocks I have to wait till Monday. I do not live anywhere near Canal Walk. We left and came back couple of hours later and went to Istore, that informed us the profile is locked and should go to MTN.She was then gone home and another gentleman assisted and told us there is no Iphones, why did she tell us come back, we asked him to assist ordering online and he said No, he is not allowed to show us how and will tell her to call in the morning. She called me now, being extremely stroppy, telling me I should call her back, she did not attempt enough to block my profile (which the gentleman clearly stated it blocks after 6 attempts and she knows this), she then proceeds to tell me, she is running out of airtime and put the phone down in my face. I am with MTN for more than 20 years and the service is putrid.