Horrible service

<p>I went to MTN Ilanga Mall Nelspruit on the 02 November to take out a laptop contract I gave Quintin the sales person all the documentation I was then advised that they don’t have stock and that they would order and I should get the laptop by Friday subject to approval sms that I did get a week later no feedback or update I had to go back to be told that the laptop has arrived but the system has cancelled the application due to the status being open for a long period. Clearly he took so long with the application the system automatically cancelled it. He then had to resend everything and redo the application. Eventually I got the laptop and it was shown to me when he put it on it did not go on he gave it to me none the less with the assumption that it’s just flat and needs charging I on my part took the laptop that did not go on in the store with me. I got home put it on the charger and after an hour or so I put it on and it took more than 20 minutes to start.</p> <p>The first day I assumed that it’s the battery and it need more charging but it continued the following night I called the store the following day to say there is a problem with the laptop and I was told that Quintin will get back to me he never did I called the MTN call centre and was advise as it has only been 3 days I can take the laptop back and cancelled the contract. I did that and Quinton advise once again he cannot cancel that contract as he doesn’t know what the procedure is he tried calling someone who didn’t respond and we left the laptop in the store with him. I then called him again to find out what’s happening and he now tells me I cannot cancel he needed to send it in for an assessment and blah blah blah I I have never experienced such incompetency in all my life.</p> <p> </p>