Horrible service

Contacted MTN for upgrade. After spending time discussing the contract and agreeing i find out, 4 days later, that nothing was done. A new lady contacts me and when i ask her to arrange the same contract discussed 4 day earlier she says, she cannot, even though MTN is currently advertising what was agreed on 4 days earlier.

I asked for the customer care manager and i have not heard from them since. This is horrible service. The employees that assisted me are: Prudence and Pamela.