HORRIBLE SERVICE
<p>My husband has been trying to blacklist his phone for the past 3 weeks. i have never seen such incompetence since i started with MTN which is about 15 or more years. how can we be told that they cant blacklist the phone and say we must drive to 14 avenue to have it blacklisted. in this day and age of technology can they not pick up the phone or send an email for assistance? im disguted with the way the call centre and the mtn outlet have dealt with this matter. i regret convincing my husband to change over to mtn. can i have someone competent call me ASAP. I cant claim from my insurance and if they dont pay out. i will hold you responsible.</p>
Good morning Jacky
Thank you for your post.
our touch points.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly call the call centre and they will gladly blacklist the handset. If its a contract number, Please call 808 and if its prepaid call 173. The email with the blacklisting information can also be emailed to ***.
The details required are as follows:
The cell phone number that was used on the lost handset
The IMEI number of the handset.
handset type and model (optional, this is to confirm that we are blacklisting the correct handset)
Date lost.
Name and the surname of the owner of the handset.
The physical address of the owner of the handset.
ID number
Alternative contact number
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Good morning Jacky
Thank you for your post.
our touch points.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly call the call centre and they will gladly blacklist the handset. If its a contract number, Please call 808 and if its prepaid call 173. The email with the blacklisting information can also be emailed to ***.
The details required are as follows:
The cell phone number that was used on the lost handset
The IMEI number of the handset.
handset type and model (optional, this is to confirm that we are blacklisting the correct handset)
Date lost.
Name and the surname of the owner of the handset.
The physical address of the owner of the handset.
ID number
Alternative contact number
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***