Horrible service

I have had the worst experience after losing my cellphone, I put through a claim and after I tried checking on the site it’s saying in progress for 3 days now. When u call mtn insurance they are talking in the background laughing having such a pleasant time. They eventually pick up then and are of no help today one said I must call back to find out if they have allocated my payment then wait 3-5 working days for them to approve. Lord how long is the process like we have established there is no phone why the wait from sending the claim form, waiting for that to approve, waiting to know if it’s approved, calling to get the amount, paying then waiting for that to be approved all this u calling getting different people! Till now I don’t know whether I’m getting the phone or for the past year I was donating money to Mtn insurance for they well being I was giving them grant basically I am SASSA!!!!