horrible service

<p>mtn constantly takes my airtime everytime i recharge.</p> <p>on one occassion, i called mtn to find out what was taking my airtime and they just gave me a number to dial so that my airtime isnt taken anymore. since then, it stopped. recently everytime i load airtime it just disappears. today the same thing happened. i called mtn and the lady says that i was on the internet. i explained to her that it not possible that i was on the internet as i was in a meeting and my data was off. i asked her what website i was on and she said that her system was not able to show. but all my airtime was taken. i asked to speak to her manager and she said she was in a meeting and will call me back, i told her i will hold as i want this resolved once and for all. she kept telling me that she needs to help other customers and i asked if i was not important as a customer and she wanted to hang up on me. she then put me on hold for over 52 minutes...when she eventually came back she told me she was going to hang up and said her manager or supervisor was still in a meeting. i told her i have held for that long and so i dont mind holding until whoever it is, is done with the meeting. She humg up in me.</p>