SM
Shirley M

1 reviews | Active since Jul 2016

16 Jul 2016, 22:31

Horrible service

<p>I visited your mtn store on the 2/07/16 to purchase airtime as I had issues with my cellphone banking. I was accompanied by a business partner from China so we quickly rushed in store after our meeting. Only to be served by a person smelling of alcohol,what a terrible experience. The young man introduced himself as Linda,very polite but the level of alcohol smell coming out of his mouth was terrifying. In all my years visiting that store I have never experienced such. I am cash client and was considering a contract with mtn East gate, after that embarrassing experience I will never visit your East gate store if we as clients would have to experience such service. That kind of behaviour should not be tolerated by you. I request that you move that young man elsewhere not dealing with clients directly or you will loose your loyal clients in that store.</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply18 Jul 2016, 18:35
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

REQ: **********

SM
Shirley M's update29 Jul 2016, 14:42
Reviewer Update

Good day

Thank you for your response.

You should take corrective measures and follow normal company policy for such behaviour, this is reputational risk for your business.

Regards

Shirley