zM
zelda M

1 reviews | Active since Nov 2013

25 Mar 2015, 16:16

HORRIBLE SERVICE!!!!!!

i have been sent from pillar to post by mtn in an effort to reverse products (airtime, data &sms) that they loaded to my phone AFTER our contract has expired. i HAVE CALLED ON NUMEROUS OCCASSIONS to have this reversed but MTN is refusing to reverse the transaction.<br> <br> As if that was not enough, they sent me an invoice that does not JUSTIFY the amount due??? HOW AM I LIABLE FOR AMOUNTS THAT I DID NOT USE???? In an attempt to get answers, 173 does not allow thier consultant access to my expired account details. i was told that only MTN SP has access!!!!.i cant call MTN SP directly as i am no longer a contract but a pre-paid customer. Only they can call me back!!!! HOW PROPESTOROUS!!!!!!<br> <br> TILL TODAY, i am still waiting for that call. MTN, be advised that over & above hello peter, i will be contacting ICASA as well as the nATIONAL CONSUMER COMMISSION.<br> <br> I REFUSE TO PAY THAT account which i notified you to reverse the same day. i have not been able to use my phone since then. I WILL NOT BE PUSHED AROUND BY COMPANIES THAT THINK THEY CAN BULLY ITS CUSTOMERS.<br> <br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Apr 2015, 11:05
Official
Hello moretlom ,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Your line has been moved to prepaid. A credit was passed on your account for R245.00.

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo
REQ:***

Best regards,