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Morne E

1 reviews | Active since Apr 2018

01 Jun 2020, 10:31

Horrible Service

Extremely Horrible service, I Have been with MTN for over 23 years with the same number, however, I'm now considering moving as I have been struggling over a week with MTN to sort out my account, Firs of all my account was suspended due to apparent non-payment however my account is paid in full as there is a debit order that goes off every month and it is reflected on my statements. I logged a call with the accounts department who took over a day to activate my phone again the call was assigned to the banking department and I was informed it will take 72 hours to sort out a week later and nothing has happened I have spoken to a manager David Mapokane who said he will handle it personally and keep me updated 4 days later and had no reply from him he also logged a second call I was considering upgrading but now I do not think i'll be keeping my contract with MTN.

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ME
Morne E's update02 Jun 2020, 23:16
Reviewer Update
Account issues still not sorted out after sending trough my proof of payments and Credit card statements and what does MTN do go and double debit my account this is, in essence, *****ing money from clients this is total incompetence from Mtn. I have been patient and polite but enough is enough, I've asked multiple times to talk to a manager or with someone who deals with the accounts to sort this out but the generic answer of they do not take calls I even asked to be cc'ed in a mail where a manager was supposed to call me back and I quote the response"I do not have access to call back customers " surely MTN can during the covid19 supply their managers with the ability to call back clients you are a telecommunications company" I have never in my life seen incompetence like this. I was planning on upgrading my contract but after this, I do not think I will be continuing with MTN.