Horrible Service

<p>So I upgraded my package 9/5/17 at Randburg Square Branch. </p> <p>Before upgrading, I had been called by a sales representative from Mtn who informed me of a promotion they had been running, where if I upgrade I'd receive double my package for 3 months along with a 10gig. I had already ordered the phone from the branch and was fortunately called on the same day for pick up. Upon my arrival, I asked the agent about the promotion and she advised me I'd be getting it and the 10gigs of data which were activated immediately. At the time I didn't realize that I wasn't getting the promotional package as promised. 14/7/17 I called MTN and they advised me to contact the branch where the upgrade was processed which I did and unfortunately I had to keep calling them with no luck getting the issue resolved or even attended to. 21/7/17 I called the call center again and I was assisted by Lerato Lekgodi who escalated my query to the back office as per ref:1- ********** 8124. 24/7/17 I unfortunately called again and a consultant from the upgrades department rudely transferred me to customer care when I asked to speak to a supervisor. This is when I spoke to Juan Nelson who tried to assist but at this time I was already fuming. I asked to speak to a supervisor, Samukelisiwe Mdungi who assured me the query would be attended to and to date I haven't heard from her. I did however get an enquiry reference no:SMC/ ********** 321 from Juran's email 24/7/17.</p> <p> </p> <p>With no confidence in the call center, I went to the Randburg Branch where the male consultant was clueless half the time about what I was saying attempted to assist. I received yet another enquiry reference no: ********** which was written on a piece of paper. </p> <p>8/8/17 no response from anyone. Is there a way I can maybe cancel this silly contract and maybe move to a service provider that will take my needs serious? </p> <p> </p> <p>Frustrated