1 reviews | Active since May 2016
Horrible service
<p>I had a 24 month contract which ended Dec 2015 , i paid it up and requested the number to be converted into a prepaid number- ***. 3 months later it turned out that the number was still on contract and MTN handed the account to their legal department . I called numerous time to have that issue resolved as the number was not in use and i wanted to also retain the number as a perpaid number. The sim card says sim card blocked and i am unable to use it. I have had the number for the past 2 years for me to lose the number. I have been calling the call centre , i get no help only terrible and rude service . I need my sim card to work asap and to be converted into a prepaid number </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***