1 reviews | Active since May 2016

13 May 2016, 10:04

HORRIBLE SERVICE

<p><span style="color: #555555; background-color: #ffffff;">Had a contract with MTN for my tablet R39/month for 500meg and it had a block on it, it stops as soon as i reach 500megs, in Nov 2015 they decided to make it R49 a month, i can still accept it, Feb 2016 they decided to bill me R916 rand, according to them i download who knows what, as i am not even using the device, i stopped the debit order and obviously tried to sort it out since Feb, in March i got a bill for +- R500.00 again i tried to sort it out, then i got a bill for R39, it though great the sorted it out, this month i got a bill for +-R1500.00 and i see i've now got a credit limit on my bill for R2700.00 or something, hell knows who gave them the authority to do all the above, i am still trying to sort it out, but i will stop now and not pay a sent anymore, every mont i paid my R49 even after this nonsens, but i am stopping now, i am not paying for MTN's nonsense, and you cant sort it out with them as they dont answer their phones and emailing them also doesnt help.</span></p>

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Replies (1)
MTN South Africa
MTN South Africa's reply16 May 2016, 14:39
Official
Thank you for your post We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes. Kindly note that your line is an open line, you get billed for extra usage once you have depleted your inclusive data bundles. We have logged a billing query for investigation, reference number: ***. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Kind Regards Siphumezo REQ:***

Best regards,