Horrible service

Terrible terrible service of Mtn

1st of December my debit order was unsuccessful, so the morning of the 2nd i went on to the mymtn app and made payment, i received email confirmation that the payment was successfull, the Monday the 4th is received sms’s saying my account will be suspended, so after 30 min on the line trying to get through to a consultant dailing 135 that is so horrible to get to an option to speak to a consultant, the consultant said to me it will only reflect on their side by the 6th, it is the 7th the money cleared on Tuesday and yet they still can not sort it out, called again today where i had to send p.o.p again never heard anything back, i think i must go to the police and open a case of theft, and go and see the ombudsman, 2700 rand is not change