NM
Nondumiso M
1 reviews | Active since Dec 2017
01 Jul 2019, 12:13
HORRIBLE SERVICE
APPALLING SERVICE......this is now my fourth attempt to get Mtn to reverse my debit order for which they failed to deliver a new device as part of my upgrade in April.After them sending n email confirmation to say it has been resolved yet another debit order has come through.
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Replies (1)
MTN South Africa's replyOfficial
02 Jul 2019, 09:08Good day Nondumiso Mngadi
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation i have emailed our conclusion as requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation i have emailed our conclusion as requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply02 Jul 2019, 09:08
Official
Good day Nondumiso Mngadi
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation i have emailed our conclusion as requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation i have emailed our conclusion as requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,