1 reviews | Active since Jul 2015
HORRIBLE SERVICE
So this morning at 8:30 I loaded my weekly 2gigs of MTN data ,I already had an additional 345MB which made my balance 2.34GB. I usually do this on a weekly basis so I can work from home with out any hassles. I connected my laptop and went on as I usually do, at about 11am I just decided to check my balance, I was shocked to see my data had depleted to 792MB within 2hours and a half! this doesn't make sense to me as I usually use 2gigs for a week on a good week and a little less on a bad week. So I call MTN to inquire as too why my data has disappeared, I was put through to 2 different people before I ask for the manager because I was being told there is nothing they could do to help.
The manager then tells me my data was used up because of space on my laptop and browsing history, at this point I'm confused as too how space an old browsing history could use up to 1 and a half gigs of data within two hours!
To cut a long story short I HAVEN'T GOTTEN ANY HELP IN THIS REGARD OR CLEAR EXPLANATIONS AS TO WHY MOST OF MY DATA (data that lasts me at-least 5days on a bad week) HAS DISAPPEARED!
As I type my data is depleting at a rapid rate even after clearing the browsing history that is apparently a contributor!!!!!!!!!
This is an inconvenience as I'M UNABLE TO WORK now because I've ran out of DATA! Adding more data just means it will disappear again!
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, your data was used on the Internet. If you are on Skpe, your data will deplete much faster than when you are browsing, please monitor your usage based on this.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, your data was used on the Internet. If you are on Skpe, your data will deplete much faster than when you are browsing, please monitor your usage based on this.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
