TM
Tumelo M
1 reviews | Active since May 2015
20 Dec 2018, 10:48
Horrible service.
I took out a contract on the 23rd of November 2018 but my data sim (sim number ********** 49864) is still not active. a full month with a sim but can't use it, can't even use the data. But MTN will be collecting their premiums next week.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
27 Dec 2018, 11:04Good day Tumelo,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that our records indicate that the sim card has been activated.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that our records indicate that the sim card has been activated.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply27 Dec 2018, 11:04
Official
Good day Tumelo,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that our records indicate that the sim card has been activated.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that our records indicate that the sim card has been activated.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
TM
Tumelo M's updateReviewer Update
30 Dec 2018, 11:09Yes, your records should indicate that since I had to physically walk into an MTN store after I was given the run around and false information by your call centre agents. I also do hope that my *** contract has been migrated to a 3 year/36 months contract as agreed upon when I took out the contract.
TM
Tumelo M's update30 Dec 2018, 11:09
Reviewer Update
Yes, your records should indicate that since I had to physically walk into an MTN store after I was given the run around and false information by your call centre agents. I also do hope that my *** contract has been migrated to a 3 year/36 months contract as agreed upon when I took out the contract.