LZ
Lindiwe Z
1 reviews | Active since Sept 2018
19 Dec 2018, 15:12
horrible service!!!
you really are a f*cking joke you know that, after a whole six years with you guys and never missed a payment, you closed both my phones, i cant get statements because i cannot log in, i dont know how much is outstanding, i will never ever recommend you guys to any of my family members, your team leaders do not return my calls, i'm sooo ****ed off by you guys, to show that i wanted to pay, i went as far as making an arrangement which i was told i was incorrectly advised by a Jacob guy.....sies maan
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MTN South Africa's replyOfficial
19 Dec 2018, 23:42Thank you for your post. We sincere apologized for any inconvenience incurred. We do understand that you are frustrated, but please mind your language on platforms. You may contact the 808 call centre from any contract device and sim card for assistance 135. Once your account is in arrears the system will not allow you to use the systems for balance check. Unfortunately you are to blame not to make payments to the account, our terms and conditions do make statement that MTN has the right to suspend the account if your account payments is not up to date. Your account balance owing R 4,215.97. The last payment received to the account was 27-9-2018 for R1000.00 that left the account balance in R2860.00 We have sent to you the open items report to see the account balances. The account is handed over to the legal team as well for non-payments received. Please make payment to the account. Bank: ABSA Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE Beneficiary Name: MTN SP Beneficiary Account Number: *** Branch Code: 632005 Deposit Reference: Your MTN cell phone number or your MTN account number. A*** Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,
MTN South Africa's reply19 Dec 2018, 23:42
Official
Thank you for your post. We sincere apologized for any inconvenience incurred. We do understand that you are frustrated, but please mind your language on platforms. You may contact the 808 call centre from any contract device and sim card for assistance 135. Once your account is in arrears the system will not allow you to use the systems for balance check. Unfortunately you are to blame not to make payments to the account, our terms and conditions do make statement that MTN has the right to suspend the account if your account payments is not up to date. Your account balance owing R 4,215.97. The last payment received to the account was 27-9-2018 for R1000.00 that left the account balance in R2860.00 We have sent to you the open items report to see the account balances. The account is handed over to the legal team as well for non-payments received. Please make payment to the account. Bank: ABSA Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE Beneficiary Name: MTN SP Beneficiary Account Number: *** Branch Code: 632005 Deposit Reference: Your MTN cell phone number or your MTN account number. A*** Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,