Horrible Service

Today I phoned MTN customer care and spoke to one of their service champions who was very rude to me. All I wanted was for her to put a security feature for swim swaps on my phone. She kept on saying they do not have such a feature and when I asked since when because I have been using it with my previous number she said KUDALA I asked for a specific year when they stopped using that feature she said ANGAZI. I said to her okey then if you say there is no such security feature on MTN then give me a number for this call. She said she does not have I asked her why she does not have a reference number for a call she said ANGAZI. When I asked for a reason for her attitude she kept on putting my call aside and only talking when she feels like it. I asked to be transferred to a supervisor which she said she was on a call. I told her that I will hold and she came back few minutes later and demanded I give her the security question and answer. She did not apologise for not knowing about the products and services of the company she is working for. When I then asked how come now that they have this security feature she put my call aside. She only spoke when she demanded me to give her the question and was very annoyed while doing it. I felt like I was disturbing her of which I asked why is she giving me such a stinking attitude when she is suppose to be at work serving customer which I believe is the job that she was hired to do. I am very disappointed at MTN for hiring such people when there are so many other people who are good at customer service and know that the reason they are at work is to service the customer and give exceptional service. It saddens me that there are still such ******* people who still work with customers on daily basis.