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Amor D

1 reviews | Active since Jul 2018

07 Jul 2018, 12:51

Horrible service

Siphon from your Carnival Mall branch is a disgrace. We are trying to fix a problem and all he does is give us an attitude. Then there's your accounts department that obviously does not know what they are doing. We pay extra every month and we are supposed to be I credit, instead they say we owe them a ridiculous amount. After sending them proof of payments from the beginning of time we still get no answer from them, and your in store people (Sipho) is useless to talk to. I would not recommend Mtn to anybody who wants service.

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Jul 2018, 17:38
Official

Thank you for your post.

Kindly receive our sincere apologies for the inconvenience caused.

Please send me directly the proof of purchase to *** will then log a request with our banking department to investigate and allocate the missing payment.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regartds

Mike Ramaboka

Complaints Management Team

Best regards,