Horrible service

In September 2014 I was contacted by a representative of MTN. According to him there was a balance of R320.80 I still had to pay in order to close my account. I immediately paid this amount and considered the matter finalised. The reference number is ********** 39

Two days ago I app**** for an MTN contract. Today I was told the application was declined due to money I still owe and that the case is at the legal department. The amount is just over R200.

I think it is terrible of you to tarnish my credit record like this. Why was I told to pay R320.80 to have the contract cancelled? Why do you only tell me after THREE years that I still owe you R200?

Vodacom already approved my application for a contract of R849 per month but I wanted to apply at you too as I thought your deal of R829 is better value for money.

My credit record is extremely important to me and I expect you to sort out your mistake.