Horrible service

Item: MTN South Africa
Rating: 1
Author: Cheyne H

I called your customer service line on the 15th June 2017 the service that MTN offered is horrific and disgusting i have left them after this and moved to FNB CONNECT so much better so much

I am very very disgusted in your companies service

I will never ever refere anyone to this service provider

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

06 Sept 2017, 14:19

Thank you for your post.

We apologize for any inconvenience incurred.

I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.

At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.

It is really sad to see you leaving the MTN family and hopefully we will the opportunity to serve you again in the future.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply06 Sept 2017, 14:19

Official

Thank you for your post.

We apologize for any inconvenience incurred.

I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.

At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.

It is really sad to see you leaving the MTN family and hopefully we will the opportunity to serve you again in the future.

Kind Regards,

Alice van der Merwe

Best regards,

Cheyne H's updateReviewer Update

03 Oct 2018, 10:04

I will never ever come back to MTN!!!!!!!!!!!!!!!!! Im so much happier at FNB Connect. your response just goes to show that us customers mean nothing for you to reply with an automated response Bye!

Cheyne H's update03 Oct 2018, 10:04

Reviewer Update

I will never ever come back to MTN!!!!!!!!!!!!!!!!! Im so much happier at FNB Connect. your response just goes to show that us customers mean nothing for you to reply with an automated response Bye!