1 reviews | Active since Aug 2017
HORRIBLE SERVICE
I have had several problems with MTN by far, they don't even bother to respond to customer queries 1.They billed me for a phone (upgrade) that i didn't even receive and failed to refund me, when i followed up with them they told me that they will credit my account, I had to wait for over 3 months for my R600 to be credited and when they finally credited the account, they still did not release the money into my bank account but into my MTN account, had to fight with them for days but eventually just gave up 2. They incorrectly billed me for data, they debited R149 from my account instead of R89 and when i phone them they give me a run around 3. I loaded airtime twice this morning but it just disappeared without me even getting a chance to actually use it, phoned them 3 times but they still give me a run around I'm actually sick of MTN and their pathetic service, they dont even bother responding when i log a call on their website
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised the credit pass against the account will not refunded back to your bank account, the credit will be used against the account balance.
We do pick up another credit of R100.00 has been placed against the account for the July and August invoices due to discount of R50.00 not received on this invoices, the package has been corrected.
Kindly note that your package is on a data package once you load airtime you need to convert the airtime to data. You need to load data bundles if you do not have data you will be billed 99c out of bundle rate .
We have picked up that you have been notified to call the bank regarding airtime not loaded.
If your back end applications on the device/modem is not closed proper the data will be depleted, you may contact the business solutions department to assist you here if your back end applications is closed proper, 1555 is a free service from any MTN device.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised the credit pass against the account will not refunded back to your bank account, the credit will be used against the account balance.
We do pick up another credit of R100.00 has been placed against the account for the July and August invoices due to discount of R50.00 not received on this invoices, the package has been corrected.
Kindly note that your package is on a data package once you load airtime you need to convert the airtime to data. You need to load data bundles if you do not have data you will be billed 99c out of bundle rate .
We have picked up that you have been notified to call the bank regarding airtime not loaded.
If your back end applications on the device/modem is not closed proper the data will be depleted, you may contact the business solutions department to assist you here if your back end applications is closed proper, 1555 is a free service from any MTN device.
Kind Regards,
Alice van der Merwe
Best regards,