Horrible Service

Item: MTN South Africa
Rating: 2
Author: Marilize S

Packat Data Charged on my number. Requested special Itimized billing to see where these charges occurred, with a form I had to fill in and an additional R23 charge I still have not received itimised billing after a month from date of request. How can they charge me and not have proof of anything? I am still awaiting the Itimized billing please.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

28 Oct 2015, 16:16

Hello MarilizeStins1,

Thank you for bringing this to our attention via the Hello Peter website.

Please note that we have sent a request for the itemised billing to be sent to view the usage ref REQ:*** . Please allow 5 working days for you to receive it.

We understand that the entire experience must be very frustrating and hope we can restore your faith in us.

Regards
Nompumelelo
REQ:***

MTN South Africa's reply28 Oct 2015, 16:16

Official