Horrible service

Booked my Table (Samsung Note 10.1 2014) in on 2015-10-12 (just before).<br> Screen went dark so I restarted it and there was no display.<br> After almost 2 weeks of waiting and no feedback I decide the follow up on it.<br> Called the shop with the number supp****, nobody answers.<br> Call the number on the Claim form, call gets dropped twice.<br> So I go to the shop where I booked it in.<br> Nobody followed up on it, so I wait.<br> They comeback saying it has been rejected due to a tiny scratch on the screen (which couldn't cause the problem).<br> Only now they will send it in for repairs which will take another 2 weeks.<br> If I didn't go to the store I wouldn't get any feedback and they just wouldn't care.<br> <br>