Horrible service

July 2024 I took out a router deal with MTN which was meant to be R269 per month, the next month I was informed that I’d have to pay R569 which I refuse to pay and only paid 269 my router was reconnect and end of September I paid the same amount to keep it connect, however in October on the 28th I paid the 269 but on the 1st November it was disconnect and now I’m being told because I paid on the 28th October it will only be reconnected on the 1st December, I not happy and I have asked them to refund me because this is just daylight ******* because I’ll be expected to pay it again at the end of November I can not pay MTN for no service, their customer service is also the worst as they take forever to respond and it’s always different people handling the matter whereas one has to keep redoing the same thing