Horrible service

I submitted my request to cancel my MTN contract on 06/05/15 (call ***). This has to date not yet been done. I susequently tried multiple times to cancel the contract via the MTN call centre but I have still not received any feedback. I then submitted a written request on 19/07/2015 and have still not had any response from MTN.<br> MTN still has the audacity to keep billing me for a service I no longer want because of their incompetence.<br> I then tried to call the corporate office on the number *** and was put on hold for ages to no avail.<br> I have reported the matter to ICASA as I still await MTN to cancel my contract.<br> This incompetence on MTN'S behalf and lack of service is deplorable and disgusting