MM
Margareth M
1 reviews | Active since Feb 2016
15 Feb 2016, 15:13
HORRIBLE SERTVICE
I NEED TO UPDATE MY DETAILS FOR MTN INSURANCE CAUSE I HAVE UPGRADED.. ITS OVER 3 WEEKS AND I HAVE EMAILED TO NO RESPONSE AND I CALL ON A DAILY AND THE PHONE CUTS ON ME.. IF ANYTHING HAPPENS TO MY PHONE YOU WONT WANT TO PAY.. IM TIRED OF YOUR HORRIBLE SERVICE NOT SURE WHY I HAVE STAYED ON THIS NETWORK!!<br> <br> <br> MTN WITH ALL THE TERRIBLE PRESS YOU ARE CURRENTLY HAVING ONE WOULD HOPE YOU WOULD TRY KEEP YOUR CURRENT CONTRACTS HAPPY. SORT THIS OUT ASAP!!!!
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MTN South Africa's replyOfficial
19 Feb 2016, 11:13Hello Benmarg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply19 Feb 2016, 11:13
Official
Hello Benmarg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,