Horrible Sales subterfuge by Mtn & Mondo

I have been a loyal Mtn Customer for over a decade. On the 8th May 2025, I recived a call from Sameshan at Mondo Rewards with regards to me qualifying for an early upgrade my 073 tablet number, as well as my 078 Sim only number. What he promised was upgrades on the 2 out 4 active Mtn accounts. Said upgrades would reduce my combined monthly spend from R2255,00 to just below R2000 in my June 2025 bill due to upgrade fees on the 078 number. The 073 number would not incur any upgrade fees since I qualified for the earl upgrade since the contract end date was scheduled for July/ August 2025. From July 2025 going forward, my bill was supposed to then settle at R1714.60 per month for all the 4 active accounts.

What really happened was that when the June Bill came through, the charges had shot up to around R2700. On the 3rd of June 2025, I lodged a complaint with Mtn and eventually go attended to by Phumzile Cele (Ref. No. RCO658418), and she confirmed that according to their system, the total bill was supposed to settle at R1714.60 She promised that they would review the upgrade call, and make the necessary changes. In the meantime even though I was extremely disappointed, in the interest of keeping my account in good standing, I paid the whole R2700 in two tranches of R1000 and R1700.

The July bill has arrived and it is R2452,82. I have just called Mtn for assistance with this matter. I spoke to Thinathi (Ref. No ***) who gave me the number *** for Mondo Rewards. The 087 number, and any other Mondo contact number have a voicemail that say they are now closed.

Can the relevant people at MTN please get back to me ASAP about this matter. This subterfuge is an underhanded, and horrible way to treat a loyal client. I am addressing this complaint to MTN as my contract is with you, and Mondo is acting on your behalf.

Extremely disappointed, N. L. Ngwenya ***