Horrible runaround, faulty phone received with no joy

<p>We arrived at Mtn Menlyn this morning to arrange a damage assessment of my wife's phone. An illiterate attendant who couldn't properly advise us of what the process is, resulted in us going to the franchise store in Menlyn, where we were met with great service and advice. </p> <p>We went to the Midrand repair centre, where we received exemplary service. My wife decided to upgrade, as she is eligible. She took a Xiaomi Mi4. The phone is faulty, with the keyboard not working. They didn't have one to exchange and subsequently did a stock check at both Mall of Africa and Menlyn. We were advised that Ettiene at Mall of Africa can assist, so we went there. He got a keyboard onto the phone, but the Google OS isn't functioning. No access to app store or anything. We discovered this en route home and stopped at the Menlyn store. </p> <p>Their 2IC threw a fit at us due to Lerato at the Midrand centre dictating what he must do. This is unacceptable! </p> <p>We are not willing to drive back to Midrand, as this ordeal has already taken a good 4 hours of to and from. </p> <p> </p>