Horrible Repair Job.
<p>I'm insured with MTN Insurance and I dropped my iPhone 6s about 5 weeks ago,, I claimed and they collected the phone, all is well. When I got phone back from the Repair center, the home button was rattling, I could see the LED lights from the top of the screen and for some odd reason, the battery life was shocking. I called them to let them know that the phone wasn't repaired correctly, they organized collection and picked it up again, when it came back, the screen wasn't correctly fitted, all the sides were loose, and now they have picked it up for the 3rd time, it's very dispointing.<br /><br />Firstly, they don't offer a device to use in the meantime while they sort out my device so how can 5 weeks be acceptable for back and forths when a client might not have a device to use.<br /><br />Secondly, how is possible that there's no quality control before the phones leave the repair center, I'm so confused as to how this is possible.</p> <p> </p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Pinnacle Insurance to address.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Pinnacle Insurance to address.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Thank for the response.
But there's absolutely no movement. I still have to call daily to get feedback as to how far the repairs are.
My phone went in on the 18th, and when I called today, I was told that I can expect my phone next week Monday?
What does MTN think I'm using for 7 weeks while my phone is going back and forth?
Thank for the response.
But there's absolutely no movement. I still have to call daily to get feedback as to how far the repairs are.
My phone went in on the 18th, and when I called today, I was told that I can expect my phone next week Monday?
What does MTN think I'm using for 7 weeks while my phone is going back and forth?
Just when you think it can't possibly get any worse, I get the phone back and it's still not adequately fixed.
I'm so fed up, I took to the iFix store and got it repaired and paid a massive bill, what's the point then? almost 8 weeks without a phone and then I still have to get it repaired myself.
This is absolutely shameful and pathetic.
Just when you think it can't possibly get any worse, I get the phone back and it's still not adequately fixed.
I'm so fed up, I took to the iFix store and got it repaired and paid a massive bill, what's the point then? almost 8 weeks without a phone and then I still have to get it repaired myself.
This is absolutely shameful and pathetic.