Horrible provider MTN

MTN South Africa

What happened to customer service?

I took out a router contract on 1 November 2021, when I got home the router did not work and customer care was unable to assist me, so I returned the router on 5 November 2021 (within the 7day cool off period) at Northgate MTN. The store never gave me a reference number, but thankfully I made them send me a mail that they have received the router as well as the simcard. Since then I have been billed double on 1 December 2021 again in January and again now on the 1st of February.

I have been back to the store numerous times regarding the cancellation, I have called MTN customer care probably about 15 times by now then I went to MTN head quarters on 14th avenue who assured me the cancellation will be dealt with, and surprise surprise still nothing is cancelled. The router still shows active. MTN keeps billing me for the router even though I returned the router on 5 November 2021 already!

I honestly do not know where else to go or who else to speak to, seams like no one can assist in cancelling the contract but they can make damn sure they receive payment.

MTNZa. MTNZA. MTNZA MTN South Africa Natasha Mtnza Mtnza