HORRIBLE, POOR, UNACCEPTABLE EXPERIENCE WITH MTN AND ITS AGENTS

I took out a home internet router on a month to month contract with MTN at Vincent Park Centre East London on June 2023. As part of their advertising strategy, they told me ''No credit checks will be done, you can cancel anytime, no pay-no service,...etc''

The router worked well for the month of June. I had to go put in a query in July because the router was not working and was told to wait for it to reconnect if I had paid (which I had done). It ended up working again after a week went by without internet at home. The same happened in August and September. I then took the initiative to cancel the contract. I went back to the same branch in October, I was told to fill in a cancellation form and leave the router with them and that my contract would then be cancelled. I was told should there be anything needed from my end, I would be contacted, I did not receive any communication from MTN about the cancellation.

To my surprise, in November I was billed and when I contacted customer care they told me they cannot help I should go back to the branch. At the branch I am told, they submitted my documents for cancellation and they have no power to cancel the contract by themselves.

Now my issue is that MTN keeps invoicing me for services not rendered and are threatening to report me to credit bureau if I do not pay an amount of R452 to their account. How is this good business ethics, your system is messed up and you have failed to resolve my issue on numerous occasions

Sort this out!! I am sick and tired of doing back and forth with your call center agents who keep transferring me form department to department without any help. Fix this, fix it.