HORRIBLE POOR PUTRID SERVICE

I honestly do not even know where to start with this company.

My account was debited multiple times, despite an arrangement being in place for a debit order to run only on the 31st of each month. When contacting the call centre for assistance, I was met with poor customer service, including agents who appeared distracted, spoke to colleagues during the call, and did not listen to or properly address my concerns.

The most frustrating part is being told that no duplicate debit orders can be seen on my account, despite me having clear proof of the transactions. After submitting the requested documentation, I was then informed that the proof provided was invalid. It raises the question: what further documentation is expected?

The overall experience has been extremely disappointing. The service has been unfriendly, inefficient, and lacking in accountability. In addition, it seems impossible to speak to a manager, as there never appears to be one available when escalations are requested.

I cannot wait for the end of my contract, as this has been one of the most frustrating customer service experiences I have encountered.