Horrible MTN service

On the 17th of October I updgraded my contract and then started to have problems as I could not access my mobile data from 19 October. I visited you Brooklyn branch on 20 October and the technical guy could not resolve the matter and informed me that his has escalated the matter and that I would receive an sms with a ref number, of which I never received. I then went to your branch in Bloemfontein where I was informed that the problem could be my old sim card and I was advised to do a sim swap of which I did - even this SIM card swop could was not done and I therefore returned to this branch on 22 October after which the sim swop issue was resolved. However this did not resolved the issue of being able to access my data bundle. I then called your technical service and was then provided a reference number SMC/*** and was informed the matter would be resolved between 2 and 24 hours. I called again on the 23rd and I informed the 24 hours to resolve the matter had not yet expired and can follow up on the 24th at 8am. I have now called and the matter is till not resolved.

Clearly l have done everything on my part - visited branches and called your call center several time. Do you really value your customers - I’ve been your customer for 15 years now and I can’t believe this is the type of customer service that should be meted to a loyal customer. Frankly, this is the worst service I have ever received from any service provider in my entire life! I am thinking of porting to another service provider.

At least advise whether and when this issue will be resolved.