Horrible MTN -No phone and debiting me for 3 months

MTN Service complaint

So does MTN employ real people with s****s to their call centres or just grab anyone off the side of the road and put them on the phones?

Ordered a phone on the 15th of March. I was told there was no stock. Received a message on the 17th that the upgrade was successful. Great news. Lockdown announced on the 24th to commence on the 26th. I began frantically calling MTN to find my phone, there was no record of my contract or upgrade on the system! I tried to cancel the contract as I was unsure when deliveries would be permitted again. I was told it was not allowed!! What a load of *******. I wasn’t even allowed an email from the agent to begin a paper trail of our conversation. Shady.

TO DATE: MTN is charging me for a phone I do not possess, and minutes and data I cannot use. They are tossing me from pillar to post, between customer service and retentions, with no sense of accountability or any way forward. 3 months worth of payments have been debited and they refuse to do anything to help me. No damn option to speak to a consultant when you call their 135 number. They are just taking my money and evading me. They have lost my loyalty and a trail of others will follow behind me.