Horrible MTN Insurance Service
<p>Hi, Hope you can assist. I logged an insurance claim on 27 May 2016 at MTN Clearwater for a damaged screen on a iPhone 6s. Up to today i am not sure where in the process my claim is. It is almost a month later, and i am seriously considering cancelling my contract (have been with MTN since 2008) and moving. Please advise if you can assist with this. My claim number is ********** . Thanks. Justin</p>
Good Day Justin Kivedo
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Justin Kivedo
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********