HORRIBLE MTN INSURANCE !!!- I AM NOT USING MTN EVER AGAIN

Good Day

Lavona I am very upset by the way that MTN is handling my claim.

1. When I logged a claim with MTN they told me that they will not approve the claim because my phone was not safe guarded and yet my phone got ****** in my own home. 2. I received an email saying that ,my claim has been approved and that I need to pay R 300 and send proof of payment. 3. I paid the excess amount and I was told that my phone was not in stock and they are still waiting for stock. and once the stock arrives it will take 5 working days to get my cell phone to me.

This is such an inconvenience, the cell phone and number is where I run my business from and its taking me over 2 weeks to get a phone from my insurance???

The service is sooooo horrible the call centre agents make you wait on the call for so long!!!

I will never use MTN again! im losing money!!!!