Horrible money loving business

I had a contract with MTN. During lockdown i was unable to go and pay my account so it went into arrears. I went to MTN ottery hyper 28 July 2020 to make a payment and rectify what was wrong. My contract ended in April 2020 so i even ended up paying an addition month. When i speak to the call centre staff and explain to them that in April i Gave birth to my Daughter and South Africa was on lockdown level 5, i get told that unfortunately they cant help with that South Africa was on Lockdown. From May till July 2020 i paid additional funds to clear the arrears that i owed. MTN staff dont care about customers they only care about money they can get from customers even if they cant deliver on service. And they flagged me on ITC even though i dont owe them any money.