Horrible Momo service....MTN are *******

I don't know what else to write as I am so deflated and completely powerless. No response from MTN after many complaints and amounts of airtime wasted trying to get help. I app**** for motor vehicle license renewal on 22 July 2020. I received this message (Your Licence Disc Renewal request for DSS***L has been received and we are busy processing it. Thank you for your application and we will keep you updated). A whole month later, 21 July 2020, i received this :Dear R*****h A***a Dont worry we have not forgotten about you. Your vehicle licence renewal: DSS***L is still in processing and we will keep you updated with your status . Regards MTN MOMO Reply STOP to opt out. Then again this, 10 days later Dear R*******h A***a We apologies your vehicle licence disc: DSS***L is taking longer than expected. We are working closely with the department to get it delivered to you as soon as possible. Regards MTN MOMO Reply STOP to opt out. This went on until 18 August 2020. I finally got fed up, waited in the quat the post office for an entire day and finally got the license renewed myself.

Wanting my money back and not getting through to the number given for Momo service, I took my complaint to Facebook where I informed them that I have renewed the license and I would like my refund as they failed to deliver a ****ty service they promised. Communication went back and forth with them asking me for details they should already have as im using their app.... To my horror, I get this message:Thank you again for renewing your licence through us. Your licence has been dispatched with Fastway and your tracking number is 2***********7.Rgds MTN MOMO

I want to know how a license disk which was already renewed could be renewed especially after I demanded my refund??? THAT IS *****!!!!!!

MTN,I want my refund back urgently.