Horrible, Horrible SERVICE FROM MANAGER Babalwa Kowa at George Western Cape Mall

Good day, I would like to take this matter up with someone who is competent in their work, and not just earning a salary from MTN - South Africa, I am having an absolutely ridiculous ********** experience with one of your Managers in your George branch - Eden Meander Lifestyle her name is Babsie. (Babalwa Kowa)

My husband passed away 2 1/2 months ago, and I went into the branch to change the ownership of our contract which we have had over 20 years. She told us she could do the change of ownership to the business name, we were there over 2hours while we gave her all the necessary documents to complete this action.

First our business line was cut a few days later for more than a week, after several calls made to her she was struggling to rectify the situation, we were out of business for more than a week, and every single day we phoned her she said she would phone us back and never did.

After 100's of calls, holding on to MTN today trying to see what the problem was, because my debitorder was cancelled and the persons over the phone put me through from one consultant to another and nobody could give an answer of where the fault is, I phoned Babsie again. she told me she stopped the process already in October because of the line that was cut and I was querying and upset about it. i dont know what is happening at the Oudtshoorn branch also because I have asked the branch manageress also to find out what is happening. Every single person tell you that they will call you back but they never call back. The same thing happened in Oudtshoorn. I think the lady"s name is Delphine and I told her and Babsie that I am going public with the poor service because this really should have been sorted already.

Let see if MTN South Africa can help!!!

Regards Katinka Dreyer