Horrible Horrible service

I tried cancelling my contract with MTN on several occasion. I send a complaint and requested statements, they keep on saying the query has been resolved. I received a call from MTN direct sale agents who advise me my contract has ended and that I’m due for an upgrade. I advise him that I would like to cancel the contract, as I already have a new phone. He offered me the sim only option and I advise him I will think about it and he need to call me in 2 days times to confirm. I never heard from the consultant again. I went to Clearwater branch to cancel my contract but was advise they no longer too cancellations in store and I need to call the 808 number.

I called the 808 call centre number and spoke to Simpwe 11/10/2017. He advise he will be transfer me to the cancellations department. I was transferred and there was no response until the call dropped. I phone 20/10/2017 directly to the cancellation department and request to cancel my contract I advise them that I don’t want the airtime and data on the 21/10/2017. The agent advise me the contract will be cancelled. I still received the airtime the following day (21/10/2017) which I never used. On the 24/10/2017 I called in after hours and spoke to Phulisile Zuma, I asked her about my account status and to confirm the mms I received stating I need to pay R260.00. She advise I'm in arrears with R860.00. She could not tell me how she got to the amount or advise me of the mms that was send to me that reflected R260.00. I advise her I stopped the debit order in September only, as I know my contract ended, but she explain to me that I needed to inform MTN about the cancellation. I asked her to send me a statement to my personal address and she advise that it can only be send to the address on the system. I asked her to send it which she confirm that it was send. To date I still did not receive the statement. I feel that she didn’t know what she was talking about and might need a little more training.

I called the cancellation department on 808. I spoke to Nolunthando Buma who told me that my contract was never cancelled and that I can’t cancel it due to the arrears. I was never advise this from the other consultant I have told the previous consultants I don’t mind paying the September payment but the fact that I phoned in to stop the airtime on the 20/10/2017 they can reverse the sms, bundles and 100 minutes as I never used it. I just want my contract cancelled and my name cleared. I never defaulted on any payment ever and would really like to resolve this matter urgently. Since sending the complaint MTN blocked my cellphone number and this affected me a great deal as I needed to update all my information. such as in contact and banking apps. I tried calling but was always placed on hold and asked for a manager to contact me. I'm very unhappy with the customers service as I feel they not customer eccentric and need a lot of training. MTN never ever contact me but gave my details to attorney's to contact me I need MTN to rectify this matter as i advise in the online compliant that I will take the matter further until MTN rectify my name.The 808 call centre department are useless and the overall service is horrible i'm disappointed