HORRIBLE HORRIBLE EXPERIENCE WITH MTN

HORRIBLE HORRIBLE EXPERIENCE WITH MTN My last contract was closed in 2015!!!!! I received a call from Brookes & Luyt Attorney (Thebiso) on 31 May 2022 that I owe MTN some R12 528.62. The interesting part is, I closed the last contract in 2015 and have not heard from MTN since then. I always had paid my contracts in full with debit order, so I would have seen if the closing / canceling of a contract was not effected. Ok, now it becomes really interesting. I ask the lawyer to send me the supporting papers, so that I can find out what the problem is. A mistake in MTNs invoicing department, Identity ***** or what. Sadly the lawyer says he cannot send me any supporting papers, I have to contact MTN myself. So I write on MTN Facebook, they tell me they cannot help me either. I have to contact MTN legal department with a 083 number that I cannot use, as the system asks me for my MTN number and I do not have any. Because I do not have a MTN cell. Then they recommend to email the Legal Department on ***, which I did on 31 May 2022 No response as yet. in the meantime I receive another phone call from Brookes & Luyt, this time it was Mr Thulani Makoava. He tells me the same thing. I need to get the papers, contract, whatever in question form MTN myself. So he says I have to go to a MTN shop. Today 03 June 2022 I go to MTN Fourways to finally hear what the problem is with an account that was closed 7 years ago. Sadly after waiting in line and waiting for about 20 minutes as the system was slow. The nice gentlemen told me he cannot give me any papers either, the only thing he knows is that is concerns an account with #A*** which is with legal department. But he has nothing else. This account used to have 5 contracts on them before 2015. Now the nice gentlemen tells me to phone MTN legal as they never respond to emails. He gives me a 083 number and I say sorry this one does now work for me as I do not have a MTN number. Then he gives me a *** number. This number is a complete nightmare I phoned now 11 times. 2x times someone answered a call just to put me into a queue that was asking me questions that had nothing to do with the legal department. 2x I ended up in nothing, there was absolute nothing. 1x I ended up in the customer service department, the nice lady listened and then Apparently owe MTN R 12 528.60, have no idea for what, unable to contest it as I do not know what it is for. Now I will copy this story and put it all over social media, in the hope to find a person from the MTN legal department or MTN management that can help me bring closure to this nightmare as I am not prepared to pay for something I have not ordered. I have legal insurance too, so will also include these nice people now and hope they will do something for the money I pay them every month.