HORRIBLE HANDLING OF *****

In September 2025, there was *****ulent activity on 2 of my contract numbers, there were voice and data upgrades done on my behalf and one of my numbers was highjacked. I reported and followed all the necessary steps, ***** department declared the upgrades *****ulent and promised to give me credits. On one of the numbers, I'm still being billed for those updrades even though I wasnt using the data because I suspended the sim cards and used my prepaid data and airtime even though I have been paying for contracts eversince. Everytime I call MTN, they throw me from pillar to post and this is still unresolved. I'm glad my contract is coming to an end, I will not be upgrading, I will port-in to another network.