Horrible experience with MTN cellphone insurance

<p>I took out MTN cellphone insurance when I got my phone on contract from MTN around September last year. After a few weeks my camera lens cover got shattered and I promptly sent a claim to MTN in order to get my phone repaired but that was as far as the matter was taken. I received no communication from MTN regarding the status of my claim and when I called their insurance department all I got was that my claim has been received. Weeks passed and months passed. During February this year (about three months after the fact) I still had no status update or any signs that my claim was being processed so I finally took my phone to Samsung and got it fixed for free using my one free screen repair. So now I decided to cancel my insurance with MTN and use an actual insurance company. The only reason I am leaving this review is for it to serve as a warning to potential customers, MTN insurane is really one of the worst offerings I have ever ran into. I don't understand how my claim was never processed to this day. I consider what happened to be a breach of contract, this did not meet even the minimum service levels I could have expected. So basically this means I was just giving MTN my for nothing, I received absolutely no benefit from taking up MTN cellphone insurance. MTN please sort this out for your existing insurance customers, I believe that refunds are in order for others as I have heard stories of claims getting no feedback for over 6 months. I just hope MTN stops collecting my insurance premiums after this month because apparently it takes sometime to stop collecting but I will give them the benefit of the doubt.</p>